E-Catering Service Starts

Indian Railway Catering and Tourism Corporation (IRCTC) is all set to resume its e-catering services on trains from today i.e. February 01, 2021. The services were suspended for almost a year following the COVID-19 pandemic and the consequent unprecedented lockdown.

This will further enhance the travel experience and passenger convenience as they can enjoy their favourite & fresh food during train journeys. The e-catering service was started by the IRCTC in 2014 whereby passengers could order an array of food of their choice from reputed brands as well as popular regional and local delicacies on phone or online while travelling on trains and get the same delivered to their seats at the railway station. During the pre-COVID period, IRCTC had started clocking 20,000 e-catering orders per day.

The e-catering service discontinued by Indian Railways during the COVID crisis is now going to be resumed at selected stations from February 1. The service will be launched keeping all security-related rules in check to provide better and preferred catering for the passengers.

Initially services will start at 62 stations in the first phase starting from 1 February 2021 onwards. The stations selected for the first phase of resumption include New Delhi, Lucknow, Bhopal, Surat, Pune, Ahmedabad, Howrah, Patna, Vijayawada, Ernakulam, Ujjain and Panvel. You can find the full list here.

How to avail e-catering services?

• Passengers can avail the facility of e-catering through www.ecatering.irctc.com.

• E-catering orders through the telephone are also being restored over 1323 shortly.

• Apart from this passengers can also download IRCTC e-catering app 'Food On Track' from the various app stores and avail e-catering services.

  

• After logging in, passengers have to enter their PNR number. A list of stations will appear in a drop-down menu from which the passenger can choose the station they want the food to be delivered to.

• After that, the menu gets displayed on the screen from where passengers can select the food items and vendor of their choice.

• For the convenience of the passengers' option of cash on delivery has also been provided.

Now with the gradual resumption of passenger train services and amidst the new normal, wherein IRCTC is serving only 'Ready To Eat' meals to passengers on trains, there has been an increasing demand for resumption of e-catering services.

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