Indian Railways has combined all railway helplines under a single number 139 (Rail Madad Helpline) to eliminate the inconvenience of having various helpline numbers for complaints and inquiries while travelling by train.
Old Railways Helpline Numbers
The Indian Railways' grievance helpline numbers, such as 182 for railway security, 1072 for information about rail accidents, 9717630982 for sending SMS complaints, 138 for medical emergencies, 58888 for coach cleaning, 155210 for complaints about vigilance and corruption, and 1800111321 for catering services.
People on trains won't have to remember several numbers going forward. In place of various hotline lines for Indian Railways, started on January 1, 2020, just the 139 number can be utilised by passengers or railroad users, according to the then Railway Minister Piyush Goyal.
139- All in One Railway Helpline Number
Although you can seamlessly check your PNR status with Trainman, if, in any case, servers are down just dial 139 from your phone to check your PNR status.
Passengers only need to call or SMS the number 139 to request assistance from the train administration. There would be 12 different languages supported by the integrated railway hotline number service.
Inquiries about train schedules, ticket purchases, PNRs, rates, and other basic train-related questions will be answered by the integrated hotline number, which will also provide assistance to customers seeking assistance or information.
How To Use 139 Helpline Number?
- Press 1 for information related to safety and medical emergencies
- Press 2 for information related to train fares, PNR, and ticket booking
- Press 3 for lodging complaints related to catering services
- Press 4 for general complaints
- Press 5 for complaints related to corruption
- Press 6 for information related to rail accidents
- Press 9 to know the status of your registered complaints
- Press * to seek call center service
Trainman online railway reservation is now simple, quick, and safe, so you won't have to wait in long lines for IRCTC tickets. You can book trains to any location, class, or train type with us. You can see information like train departure and arrival times as well as the train's PNR status between two selected destinations.